Calistoga Spa Hot Springs Staff will receive and be required to wear gloves throughout the duration of their scheduled work shift. The only exception will be if the use of gloves creates a safety hazard.
Masks - Each Calistoga Spa Hot Springs team member will receive and be required to use masks throughout the duration of their shift unless they do not have contact with their teammates, Guests or Vendors.
Gloves and masks should be removed carefully to avoid contamination of the wearer and the surrounding area. Goggles should be used whenever there is a risk of splash. Gloves and masks should always be disposed of after cleaning surfaces, handling trash, etc.
All staff must wash their hands with soap and water for 20 seconds. If soap and water are not available, an alcohol-based hand sanitizer that contains at least 60% alcohol may be used. At the beginning and end of the shift, each staff member must sanitize their work area (keyboards, telephones, desks, housekeeping carts etc.). Commercial grade disinfectant will be available in each department. Hand sanitizer will be placed at key guest and employee entrances and contact areas.
Calistoga Spa Hot Springs will be implementing additional sanitizing measures to our already high standards of cleanliness. We will frequently sanitize all public spaces to include guestrooms, pools, patios and other public areas. The chemical used will kill 99.9% of bacteria and viruses to include SARS-CoV-2 that causes the coronavirus disease.
If a staff member observes a guest exhibiting symptoms consistent with COVID-19, they must contact Management immediately. All guests displaying symptoms who are staying in the hotel must be asked to stay in their rooms. Front desk staff will contact the Calistoga Police and or Fire Department to inform them of the situation.
If our guest will be transported to the hospital for COVID-19 symptoms: Management will contact the Napa County Department of Health at 707-253-4270.
Management will contact an emergency biohazard cleaning company to disinfect the room and put room out of service until cleared by local health authorities.
If one observes a staff member presenting with symptoms consistent with COVID-19, they must contact Management. Management will advise the Staff Member to go home and to seek medical attention.
Management will ask the staff member to disclose the name of that he/she has worked with in proximity. Management will notify the individuals that may have been in proximity with the infected team member. Management will ask those who have been possibly exposed if they are symptomatic.
Management will ask those who have been possibly exposed to seek medical attention and quarantine themselves. An infected team member will not be allowed to return unless a doctor's note is sent to Management for approval.
The operational plan posted here is intended as a guideline and is not intended to cover all aspects of COVID-19 prevention but provides a process to follow to provide a safe and enjoyable visit to Calistoga Spa Hot Springs. Updated will be made as directed by the State of California and Napa County Health Officer. For additional information visit the State of California COVID19 Site