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Travel Tips from Our Calistoga, CA Hotel

Q: Are guests required to wear masks?

A: Yes. All staff, guests and visitors are required to use face coverings while traveling through the public areas of the property. You may remove your mask while in your guest room, in the pools or pool side chairs and lounges. We can provide you with a mask if needed. Please ensure your visitors comply with face covering and social distancing requirements.

Q: What additional steps are being performed to disinfect the guest rooms?

A: The guest rooms have been prepared and will be maintained per CDC standards. Our staff will not enter your guest room during your stay unless your room requires maintenance. This means housekeeping will not enter your room to perform stayover service.

For your safety, all decorative pillows, paper products, coffee makers and non-essential items have been removed. If you need additional items such as linens, towels, toilet paper, bath amenities, or kitchen items please call the front desk and we will be happy to deliver those to the bench in front of your guest room.

Q: Are the pools open and safe?

A: The CDC reported that, "There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs." The health departments require that our guests maintain social distancing while in the pools and on the surrounding pool deck.

Q: What changes have been made to increase the safety around the pool area?

A: The pool deck furniture and the patio furniture have all been placed to comply with social distancing requirements. Please do not move tables, chairs and lounge chairs without communicating with our pool staff so they may assist and verify that social distancing requirements are being maintained for the benefit of all guests.

The snack bar and pool bathroom will be closed during this phase of reopening. Please use the bathroom in your guest room.

Q: Is your check-in process safe?

A: Yes. We have set up a curb side check-in process that will keep you and our staff safe.

Q: Is the Spa open?

A: No. The lobby, gym and the Spa are closed during this phase of re-opening.

Q: What amenities are open in town?

A: The restaurants in Calistoga are open and ready to serve guests. They have amended their dining rooms to comply with social distancing standards. We recommend Calistoga Inn, Evangeline, and Lovina as restaurants with wonderful outdoor patio seating.

For up-to-date information about restaurants, markets, boutiques and shopping opportunities in Calistoga we encourage you to go to VisitCalistoga.com as they maintain an up-to-date list of all open vendors.

Q: Is the water in your pools and spa really mineral water?

A: Yes. Thanks to the extinct volcanoes to our north, Calistoga and Calistoga Spa Hot Springs rests upon a geothermal mineral field. Our mineral well provides us with the healing waters that make Calistoga famous for volcanic ash mineral baths.

Q: Where in the Napa Valley are you located?

A: Calistoga is at the northern tip of the Napa Valley, flanked by Highway 29 and the Silverado Trail, just 35 miles north of the City of Napa. Located at the foothills of Mount St. Helena in downtown Calistoga, California, Calistoga Spa Hot Springs is surrounded by lush vineyards and the Palisade Mountains, within minutes of beautiful Napa Valley wineries, boutiques, restaurants, and art galleries. 

Q: Can we walk to downtown Calistoga?

A: Yes, we are centrally located one block off Lincoln Avenue the "Main Street" of Calistoga. Stroll along and stop at the quaint stores, art galleries, restaurants, and wine tasting rooms, steps from our hotel.

Q: Do you have a pool and spa?

A: We offer four geothermal mineral pools with temperatures ranging from 84 to 104 degrees Fahrenheit. Calistoga is known for their spas and Calistoga Spa Hot Springs is no exception. With eight massage rooms, volcanic ash mineral tubs and steam rooms we can accommodate individuals and small groups. We are not able to offer couples massage in the same room.

Q: How close is Castello di Amorosa "The Castle?

A: Castello di Amorosa is 3.5 miles south of Calistoga Spa Hot Springs on the Lincoln avenue and Highway 29 junction. Designed as a 13th-century Tuscan-style medieval castle complete with a drawbridge and secret passageways, this beautiful winery offers a unique Napa Valley experience that is not to be missed.

Q: Do you have a shuttle service?

A: Calistoga Shuttle is an on-demand transit service within city limits for the general public. No advanced reservations are required. The comfortably heated and air conditioned shuttle is wheelchair accessible. The Shuttle connects with the VINE Transit service. To see Calistoga Shuttle Maps and Schedules, click here.

Q: Is breakfast included with our room?

A: Although we do not offer breakfast at the hotel, there are several wonderful restaurants nearby in walking distance such as Johnny's and Café Sarafornia, both renowned for their breakfast selections and charming atmosphere.

Q: Where can I go to work out? Do you have a gym?

A: We do have a state-of-the-art fitness center on site offering cardio and weight training equipment. We also have a partnership with Donavan Almond and the team over at Calistoga Fit, offering the best fitness classes including yoga, Pilates, water aerobics and personal training. Fees apply for Calistoga Fit services, more information can be found at www.calistogafit.com

Q: Are there wineries or tasting rooms close by?

A: There are over 60 wineries and tasting rooms in Calistoga, including Chateau Montelena and Sterling Vineyards. There are also a slew of tasting rooms just steps from our hotel on Lincoln Avenue. Check out Visit Calistoga for more details and to create a personal wine tasting itinerary.

Q: Can I request a specific room?

A: Many of our repeat guests have their favorite rooms and we try to assign your room and location to your reservation at the time of booking. If you have a room request, please let us know when you are making your reservation and we will do our best to accommodate.

Q: What is the cancellation policy?

A: A guest who wishes to cancel their room reservation can do so without a charge up to 72 hours prior to arrival. Any cancellation made within 72 hours of arrival will forfeit the deposit fee. Please contact us as soon as you can to avoid any charges.

Q: Where can I view a map of the property?

A: Located in downtown Calistoga, just one block from Lincoln Avenue, our hotel and spa offers an ideal location close to everything. Please click here to view a map of Calistoga Spa Hot Springs.

Q: Is Calistoga Spa Hot Springs pet-friendly?

A: We ask that guests keep their pets at home or with a keeper so that all guests may experience Calistoga Spa Hot Springs in their own manner. Service Dogs are allowed with proper identification upon check-in. 

Q: What do mud baths do?

A: Volcanic ash is similar to fine sand (silicon) and is Mother Nature's natural skin purifier. Not only is it rich in minerals, like sulfur, magnesium and zinc, its exfoliating properties means that it removes dead outer layers of skin while it cleanses the skin. Zinc helps heal inflammation. Magnesium salts alleviate inflammatory disorders of skin and joints. Sulfur has been used to treat every conceivable skin irritation and infection, including acne. The sulfur in volcanic ash also is said to slow down a person's aging process because of its ability to protect against the toxic effects of pollution and radiation.

Q: Where to get a mud bath?

A: Enjoy volcanic ash mud bath at Calistoga Spa Hot Springs. Mud Bath is a centuries-old ritual used to improve joint and muscle pain while removing excess dirt and toxins that will leave you relaxed and rejuvenated.

Q: What is a mud bath?

A: At Spa Calistoga, mud bath is a combination of volcanic ash deposits from Mount St. Helena and Mont Konocti blended with peat, clay and geothermal mineral water. The guest is guided into the mud by an attendant and provided cool water and compresses to help prevent overheating.

Q: What is a mineral pool?

A: At Calistoga Spa Hot Springs, the composition of our mineral water is deemed by Nature's filtering of rainwater through our alluvial Napa Valley soils resulting in a blend of trace mineral and essential elements. Geothermal forces elevate the temperature of the mineral water to 180 degrees Fahrenheit at the source. The mineral pools at Calistoga Spa Hot Springs consist of four unique pools each designed to revitalize the senses.
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