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BROWSE OUR CALISTOGA RESORT AND SPA REVIEWS

Our resort-style Calistoga hotel is the ideal home base for exploring Napa Valley. From families and friends to couples and solos, our charming guestrooms and thoughtful amenities such as complimentary Wi-Fi, spa, four mineral pools and hot tubs filled with geothermal waters, are just a few reasons why guests return year after year. Read some recent reviews from previous guests of our Calistoga resort and spa to learn more about their favorite features of our Napa Valley hotel and see for yourself why you will fall in love with Calistoga Spa Hot Springs.
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Service
Quality
Cleanliness
  Guest   •   July 10, 2019

Common Courtesy is not there

I suppose you cant teach common courtesy and Calistoga Spa seems to hire unskilled or low skilled staff. They are not capable of common Thank you & I am sorry, and I appreciate it very much. People seem to not even have any idea how they show up. An example: i asked people at the spa counter if they have paper cups. The woman replied: NO. It would make a difference to say: i am sorry we do not. What are you trying to do? maybe i can help you in any other ways? Also, front desk people lie about availability. Asking if they have any rooms open at the end of the floor, they said no but i saw several rooms not occupied. If you ask them for later check out they always say No, regardless of what time you call. It is obvious that they lie. Its a very low quality service that i would expect to get in Motel 6. But for $350 per night they got to show up a bit better. Shame on you, Calistoga Spa. Hire new people who know about serving others from the heart
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Quality
Cleanliness
  Guest   •   July 10, 2019

Wish we could stay longer....

On our way to the hotel, we received a text message that our room was ready, which was great because we were hoping it would be ready earlier rather than later.. Upon arrival we were greeted by very helpful front desk staff. We had requested room 201, and it did not disappoint. Located at the rear left of the property, it was quiet and felt way larger then the average room....Small kitchenette was awesome and the double headed shower was a great surprise. The pools were the best! The larger lap/family pool was at nice temperature given the warmth of the day...the 5 foot deep soaking pool was 100 degree and so relaxing and the adult only hot tub was huge and nice and hot! Easy to find a spot to lounge around the pool, there are also different size tables that are shaded for that afternoon lounge or snack. We indulged in a mud bath, mineral bath, steam room treatment.....the facilities were so very clean and my attendant, Jerry, was awesome! Did a lot in one night stay....wish we could have stayed longer....but we will be back.
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  Guest   •   July 07, 2019

Been coming here for 37 years

We love coming to this resort! But the past few visits have been not so good. On one instance there was a cockroach in our bed so we had to switch rooms at 11pm which was a huge inconvenience. We had an experience with an ant problem in our kitchen area of our room on a separate occasion. For the increased prices over the years I would expect this property to be in way better shape than it is. On our last experience for 4th of July, we used the "NEWLY RENOVATED " spa to wash up after swimming and the showers were filthy. There was no cool water coming out of ANY of the 4 showers they had in the locker room, so my child and I had to take hot showers while coming from 90 degrees out at the pool. Like I said before the AMOUNT OF MONEY this place charges , there should be slot of changes made. Sad to see this place go down hill.
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  Guest   •   July 07, 2019

Heart & Memories....

Close to 70 years of an annual family tradition started by our Grandmother with her 5 grand children. The tradition continues and has been passed down. We love it!
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