Travel Tips from Our Calistoga, CA Hotel
We ask that guests keep their pets at home or with a sitter so that all guests may experience Calistoga Spa Hot Springs peacefully. Service Dogs are allowed with proper identification upon check-in.
Animals that provide other services such as emotional support do not qualify under the ADA guidelines for service animals. For more information please visit ADA.GOV Service Animals.
PG&E will advise their customers in the region when a Public Safety Power Shutoff or PSPS is issued. During a power outage or PSPs event we will contact our guests to notify them of the event. During the power outage property amenities such as the spa and pools may not be available. During a PSPS outage event we guests who cancel their stay will receive a prompt return of their advanced deposit. If a guest chooses to stay at the property during the PSPS or any outage we will not issue discounts or refunds. We will allow room stays to be rebooked at the current or best room rate available. For more information please visit the PG&E Public Safety Shutoff Page
Calistoga Spa Hot Springs provides accessible accommodations, spa services and amenities. Below are some key features related to accessibility? This list is intended to provide an overview, for more information please contact the hotel general manager at (707) 942-6269.
· Accessible guest rooms with 32" wide doorways and low profile thresholds
· Accessible parking with van option
· Accessible route from property entrance to accessible guest rooms
· Lowered desk level at registration desk
· Bathroom and roll-in shower grab bars and shower bench and shower wand
· Toilet seat at wheelchair height
· Accessible counters, under-counter, sink, cabinets and refrigerators
· Entry and deadbolt locks at accessible height
· Flashing door bells and smoke detectors
· Service animals allowed on property for people with disabilities
HD television with Close Caption
For more information visit
ADA Website Conformance
Yes we are. Calistoga Spa Hot Springs is certified as a California Green Business and we utilize many sustainable practices and continue to add to the list. We have also received Green Leader - Gold Status from TripAdvisor.
A majority of the Napa Valley between Highway 29 and the Silverado Trail is within the Agricultural Preserve and with that limited wedding venues. We recommend Hans Fahden Winery and Triple S Ranch as unique venues close to Calistoga. Visit Napa Valley has a listing of venues throughout the valley.
Our goal is to have all rooms ready for guest arrival by 3:00pm each day. To achieve our goal a limited amount of Late Check Out requests are granted each day. We are unable to grant late check-out requests on Sundays to achieve our 3:00pm arrival goal. We appreciate your understanding of this policy and your support in providing a relaxing stay for all of our guests.
Weekend reservations require a minimum stay of two (2) nights. Holiday weekends and specific holidays may require a three (3) night minimum stay. Rates are based on single/double occupancy. Charges apply for additional adults and children over six (6) years of age and older. Not responsible for lost or stolen articles. Rates at check-in day apply. Rates are subject to change without notice. Current Transient Tax Rate is 15%
Our main office hours are 8:30am to 10:00pm. If you need to settle your account before the office opens, please do so the previous night. Security agents are on site from 10:00pm to 6:00am each day of the year.
Our core cleaning products are from Vaska. They are essential oil enhanced and contain the quaternary disinfectants recommended by the health department. Our housekeeping staff does a wonderful job ensuring our property is clean and prepared for our guests and will apply additional cleanings to high traffic areas. We have Vaska cleaning product information sheets available at the front desk.